Indigo Walk in Interview For Freshers on October 2017

Indigo Walk in Interview For Freshers on October 2017

Job Profile

This is complete Sales and Customer Care project which handles End to end airline operation - Customer Care related issues, Reservations, Web site support, Bulk bookings, Notification, Re-booking, Credit card verification, Queues Management, Email management for all corporate and travel related queries.

Shift: Rotational (24/7 )

Working Days- 6 Days, 1 Day off

CTC- Rs 1,20,000- 1,80,000 Per Annum + Unlimited Incentives + Free Air Tickets (Parents/Spouse + 2 Children)

Education Qualification- Graduate/ Under Graduates/Dropout/ Fresher

InterGlobe Technologies is looking for a Process Associates to handle Customer Service for End to end airline operations. The position is based in Pune and reports to the Team Leader Operations - BPO.

Primary Job Responsibilities:

1. Achieve the required Quality Score by following all the established parameters

Responsible for call/email handling in a courteous, friendly and professional manner according to company procedures

2. Provide Quality Customer Service

Respond to a high volume of telephone/email inquiries about the company's products or services by following standard scripts and procedures Talks with customers by phone/email and receives information pertaining to Air reservations
Probe and understand the requirements or problems of the customer Provide valid solutions to the customer and provide any additional customer service / education as needed
Maintain knowledge of products, pricing promotions, procedures and other important issues through management communications, meetings, customer focus groups and formal training
Inform customer about the Schedule and Cancellation changes
Offer additional services as indicated by the business

3. Maintain AHT at the established level

Processing the established daily metric, while maintaining an average talk/response time consistent with current business needs

4. Adherence to Information security guidelines

Applicant will display Appropriate Knowledge and adherence to information Security guidelines

Indigo Walk in Date & Time Details

Walkin with a copy of your resume and ID Proof:

Address:

InterGlobe Technologies
Mantri Business Park,
WING A, Ground Floor,
Nagar road Pune 411014
Near In-Orbit Mall
Pachwa Mail Bus Stand

Time- 10 AM to 3 PM

Days- Monday to Sunday

Contact Person- Sanju Suryawanshi

Contact Number- +91 7507922775
8412936179