GlobalLogic (Google) Walkin Drive on 21st November 2016 in Gurgaon

GlobalLogic (Google) Walkin Drive For Freshers on 21st November 2016 in Gurgaon

Company Name: GlobalLogic Technologies Limited

Company Profile: GlobalLogic is an offshore software R&D services company with a headcount of 10,000+ world-wide and has headquarters in McLean, Virginia and San Jose, California. GlobalLogic provides full-life cycle product development services, including software product design, product development, quality assurance, product support and consulting services. The company specializes in telecommunications, wireless products and mobile devices, machine-to-machine, cloud computing, medical devices, digital media, commerce and business technology. In India it is based out in Noida, Hyderabad, Nagpur, Bangalore & Gurgaon.

Job Description:

Job  : Email & Chat Support ( B2B )

Experience  : 1 - 4 Years

Location : Gurgaon

Qualification  : Graduate in any discipline.

**Shift : Should be flexible with 24*7 rotational shifts.

Interview Process: 

1. Written Test - 1 hour ( Communication Assessment )
2. Typing speed test - 1 Minute 
3. Face to Face Interview

Job Description

• Graduate in any discipline 
• At least 1 year of relevant work experience
• Strong analytical, problem solving and troubleshooting skills
• Capable of thinking critically
• Attention to detail with the ability to complete a large volume of work quickly and independently
• Ability to work collaboratively in a diverse team environment.
• Proactive approach (ability to discern trends and solutions to process/user issues, ability to innovate and suggest process improvements)
• Excellent written communication skills in English for email and chat support channels
• Enthusiasm for customer service
• Team player with very good interpersonal skills and forward-looking attitude
• Open to ideas/feedback

Key Responsibilities 

• Provide chat, email support to resolve user problems with proactive troubleshooting
• Follow predefined (as trained) support procedures and policies
• Master the use of our support channels, processes & tools
• Identify and report Partner/user issues & feedback through appropriate channels.
• Pro-actively identify opportunities to optimize and develop processes & tools geared toward improving internal efficiency, resolution rate and customer satisfaction.
• Effectively and judiciously escalate issues with clear communication
• Support team lead/ manager when required
• CSAT/resolution rate initiatives
• Ability and willingness to quickly complete large volumes of work with high quality
• Work and communicate with cross-functional teams (engineering, sales, product specialists, etc) using various channels of internal communication regarding Partner issues.

Please find below-mentioned  Venue & Timings  details:

GlobalLogic Technologies Ltd

1st Floor, Plot No - 431 , Phase - 3 , Udyog Vihar

Gurgaon

Walkin Drive Date: 21st November 2016

Walkin Interview Timings: 8:30 AM to 1 PM 

If Interested, please register yourself here  -  https://goo.gl/8o3jjO